FAQs

1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can also place an order as a guest. But there are some perks if you have an account with us:

Quick checkout process

Easily view your order status and order history

Receive updates detailing our new releases and special promotions

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

3. HOW SECURE IS MY ONLINE ORDER?

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

4. ARE THERE ANY EXCHANGE RATES?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated according to the daily exchange rate on the date your card issuer processes the transaction.

5. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Please note that your shipping address cannot be revised after the order has entered processing. Kindly make sure your address is correct at checkout.

6. HOW DOES SHIPPING & TRACKING WORK?

Orders are processed within 1–3 business days. Once your order ships, we will email your tracking number and tracking link so you can follow your package the whole way.

7. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?

If something is still missing, please contact us immediately at nexoramarket7@gmail.com.

STILL HAVE A QUESTION? CONTACT US DIRECTLY AT
nexoramarket7@gmail.com